Stabilize, enhance, and optimize your apps with SLA-backed L1–L3 support, SRE, and 24×7 monitoring. From bug fixes and performance tuning to security patches and upgrades, we keep you ship-ready. We own incident, problem, change, and release—aligned to ITIL—with transparent metrics and reports.
Software value is realized after launch. A dependable software maintenance and support services partner keeps your apps stable, secure, and fast—so teams ship confidently and users stay happy. With proactive monitoring, SLAs, and a roadmap for fixes and improvements, maintenance and support in software development turns firefighting into predictable operations and lower TCO.
24×7 monitoring, L1–L3 support, and SRE practices catch issues early, apply hotfixes, and cut mean time to resolve.
APM-led diagnostics, database tuning, and caching optimizations keep pages snappy and journeys smooth.
Automated deployments, environment hygiene, and dependency upgrades reduce rework and speed safe releases.
Patch/vulnerability management, backups/DR, and audit-ready change control protect data and meet standards.
As a leading software maintenance and support services partner, NovusVista keeps your apps stable, secure, and fast—ITIL-aligned, SLA-backed, and 24×7.
Always-on triage, resolution, and escalation that shorten MTTR and keep users productive across channels and time zones.
ITIL workflows with clear ownership, RCA, and controlled releases that reduce risk while maintaining delivery velocity.
Full spectrum maintenance that fixes defects, adapts to change, improves UX, and prevents issues before they surface.
Proactive dashboards, tracing, and capacity tuning that keep response times low and journeys smooth under load.
Continuous patching, CVE remediation, and hardening to protect data and maintain compliance without downtime.
Automated pipelines, feature flags, and rollback strategies for frequent, safe releases across environments.
Reliability engineering, autoscaling, backups, and rightsizing to cut spend while improving uptime and resilience.
Indexing, query tuning, upgrades, and HA/DR setups that strengthen consistency, speed, and recoverability.
Contract versioning, monitoring, and fixes that keep ERP/CRM and partner flows reliable end-to-end.
Automated functional, integration, and load tests that prevent regressions and accelerate confident deployments.
Planned upgrades and guided migrations that reduce technical debt and align stacks with vendor roadmaps.
Clear SOPs, playbooks, and KT sessions that institutionalize maintenance and support in software development.
SLA-backed L1–L3 support, SRE, and ITIL governance to reduce incidents, improve performance, and lower run costs. From proactive monitoring and patching to CI/CD releases and DR, we keep every release healthy.
Book a FREE ConsultationAs a software maintenance and support services partner, we keep mission-critical apps stable, secure, and fast. These snapshots show how proactive ops, ITIL governance, and SRE translate into measurable outcomes.
A fast-growing platform needed round-the-clock stability without ballooning cloud spend. We introduced SRE on-call, ITIL workflows, and APM-led tuning to harden reliability.
L1–L3 + SRE on-call, runbooks, and error budgets cut P1 incidents by 38%.
APM diagnostics, DB indexing, and hotfix pipelines dropped MTTR from 110→42 minutes.
99.96% uptime; cloud spend −18% via rightsizing and autoscaling.
Holiday surges demanded zero slowdown and continuous feature drops. We optimized cache/CDN, scaled infra automatically, and implemented safe deploys.
CDN/cache tuning, autoscaling, and canary rollouts handled 3× traffic without degradation.
CI/CD with feature flags enabled 2–3 safe releases/day during promos.
checkout errors −28%, page load −35%, uptime 99.95%.
A regulated provider needed airtight security and predictable maintenance windows. We embedded patch governance, policy-as-code, and immutable audit trails.
Continuous patching, CVE remediation, and hardening with zero critical backlog.
ITIL change control, SSO/RBAC reinforcement, full traceability.
audit findings cleared; vulnerability SLA 100%; downtime <12 min/quarter.
As a software maintenance and support services partner, we use proven stacks to stabilize, secure, and optimize production. Our tooling for maintenance and support in software development is chosen for visibility, speed, and safe change at scale.
NovusVista delivers software maintenance and support services that keep platforms stable, secure, and cost-efficient. We combine ITIL governance, SRE practices, and 24×7 coverage—true, proactive maintenance and support in software development.
SLAs tied to uptime, MTTR, error budgets, and cost targets—so reliability and spend stay on track.
Incident, problem, and change runbooks with on-call SREs for fast recovery and fewer repeat issues.
APM, logs, and traces instrumented end-to-end—bottlenecks and regressions spotted before users feel them.
Patch cadence, CVE remediation, secrets management, and audit-ready change control aligned to standards.
Capacity tuning, caching, autoscaling, and rightsizing—measurable speed gains and lower run costs.
Dashboards, RCA reports, and clear KT/runbooks—so your teams stay informed and in control.
SLA-backed L1–L3 support, SRE on-call, and ITIL governance to cut incidents, improve performance, and lower run costs—true maintenance and support in software development, 24×7.
Book a FREE ConsultationAs a software maintenance and support services partner, we tailor SLAs, tooling, and runbooks to each domain. From incident response to preventive hardening, our maintenance and support in software development keeps business-critical apps stable, secure, and fast.