AI-Powered Customer Support for Telecom
A telecom giant partnered with NovusVista to build an NLP-based chatbot solution for handling high call volumes.
24/7 Multilingual Support
Delivered instant responses in 10+ languages using NLP for chatbots.
Reduced Workload
Automated 70% of routine queries, reducing dependency on support staff.
Customer Satisfaction
Increased CSAT scores by 30% with faster resolutions.