AI-Powered Customer Support Chatbot for a Global Retailer
A leading retail enterprise wanted to improve its customer support efficiency and reduce response times. NovusVista developed a custom AI chatbot solution powered by natural language processing to handle queries in multiple languages across web and mobile platforms.
24/7 Automated Support
The AI chatbot handled over 70% of customer queries, reducing dependency on human agents.
Personalized Interactions
Integrated recommendation engines provided personalized product suggestions in real-time.
Operational Efficiency
Reduced support costs by 40% while improving customer satisfaction scores significantly.