Autonomous Customer Service Agents for Telecom
A leading telecom provider wanted to reduce call center dependency. NovusVista developed AI-powered virtual agents that resolved customer queries, processed billing, and handled troubleshooting.
Reduced Response Time
70% of queries were resolved instantly without human intervention.
Cost Savings
Lowered support costs by 35% through automation.
Scalable Deployment
Agents were integrated across voice, chat, and web platforms.